Deux Dulce Faq

PROCESSING TIMES:

ALL ORDERS are verified, processed and shipped within 3-5 business days, if not sooner.

PRE-ORDERS/BACKORDERS are verified, processed and shipped within 5-7 business days, 10 business days MAX.

*We are not responsible for the following situations that are not within DEUX DULCE's control:

- Addresses incorrectly provided from or by the customer

- Orders lost in the mail

- Refused or Unclaimed packages

- Stolen Packages

TRACKING YOUR  ORDER IS EASY!

Your tracking number is included in your shipping confirmation email. 

Once you purchase you order and your order has been verified, processed and shipped, DEUX DULCE will send you a confirmation email that includes your tracking number for you to see where your package is located and expected time time of arrival.

SHIPPING COST:

Once items are added into your cart and you move forward to checkout, you will select your preferred shipping method included the price. The shipping method and price you select will automatically be calculated with your order prior to submitting your payment information.

SHIPPING PROCESS:

 *****ALL ORDERS are verified, processed and shipped within 3-5 business days, if not sooner. PRE-ORDERS are verified, processed and shipped within 5-7 business days, 10 business days MAX.*****

-US Orders-

Once you order has been shipped, the estimated times of shipment processes are:

1. USPS-STANDARD Shipping- 5-7 Business Days

2. PRIORITY Shipping 4-5 Business Days

3. EXPRESS MAIL Shipping 1-2 Business Days

4. EXPEDITED Shipping-CURRENTLY NOT AVAILABLE

NO PROBLEM! We are glad to see that you are EXCITED to receive your purchase.

As we would like to keep business professional at all times, please contact customer service via email @ customerservice@deuxdulce.com or text us on Whatsapp @ 1-888-419-2019. 

******DEUX DULCE will not address order questions or concerns via any of DEUX DULCE social media platforms. This includes INSTAGRAM and FACEBOOK.*****

LET US KNOW! COMMUNICATION RULES THE NATION!

If you need your order within a certain time frame or a specific date, please enter this request with full details at checkout and we will try our best to fulfill your desired request. DEUX DULCE must take in consideration on product availability and our average processing times for each week. Please keep in mind desired time frames are not guaranteed but adding the request at checkout will increase your chances of receiving your order by the desire date requested. 

Once you purchase you order and your order has been verified, processed and shipped, DEUX DULCE will send you a confirmation email that includes your tracking number for you to see where your package is located and expected time time of arrival.

*****At this time DEUX DULCE is only accepting orders within the US**** We greatly apologize and look to catering to International Countries in the NEAR future!

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Thank you for shopping with DEUX DULCE! We greatly appreciate your business!