Return/Refund/Exchange

CUSTOMER SERVICE: 

Hours: Monday-Friday 9:00am-6:00pm EST

Email: customerservice@deuxdulce.com

Phone: 1-888-419-2019

                                                                                                                REFUND & RETURN POLICY

**NO REFUNDS, NO EXCHANGE, STORE CREDIT ONLY WITHIN 5 DAYS‼️ RETURNS WILL BE ISSUED STORE CREDIT ONLY. PLEASE "READ" MERCHANDISE RETURN REQUIREMENTS BELOW!!!

DID YOU KNOW?

• The customer is responsible for any packaging and  shipping fees to send order back to DEUX DULCE
• Shipping Fees are "NON-REFUNDABLE"
• DEUX DULCE have the right to refuse any returns that does not meet  the RETURN POLICY requirements including sign of wear and tear, the smells of smoke or fragrances including but not limited to  body wash, soap, lotion, perfume and or anything carrying an odor that would prevent DEUX DULCE from resale. ALL RETURNED MERCHANDISE are carefully inspected by DEUX DULCE for signs of smoke, fragrances and odors. If the  merchandise does not match the original condition, this disqualifies the buyer from receiving a merchandise store credit.*** PLEASE BE SURE TO INSPECT YOUR ITEMS PRIOR TO SHIPPING, therefore damaged Merchandise is unlikely when returning to DEUX DULCE***

RETURNS FOR STORE CREDIT MUST MEET THE FOLLOWING REQUIREMENTS:

1. Merchandise must be unworn, unwashed and refrained from all smells include but limited to smoke, perfumes, soap, body wash and lotion or anything carrying an odor. We will not accept returns of items that have been damaged, worn, soiled, and without tags. ALL Merchandise returns must be in a condition suitable for resale.

2. Merchandise must have all tags, including any hangtags attached. Any merchandise marked "Final Sale", "Limited Edition" and ALL ACCESSORIES cannot be returned. 

FOR QUALIFIED RETURNS: PLEASE MAIL THE MERCHANDISE BACK ASAP AS THERE IS A TIME LIMIT TO RECIEVING YOUR MERCHANDISE STORE CREDIT. Please include your original invoice in your return to be correctly identified.

PROCESSING TIME FOR RETURN:

 Once your package is received by DEUX DULCE, your return for a merchandise store credit will be processed in 3-5 business days. DEUX DULCE will notify you via email once your return has been processed. A merchandise store credit will be issued to you in the form of a DEUX DULCE gift card via email.

If your return meets the requirements listed above, please ship items to:

DEUX DULCE

1415 W. OAK STREET

UNIT 420666

KISSIMMEE, FL 34742

                                                                                                                  NO EXCHANGES  

 DEUX DULCE's main goal is the HEALTH priority of our Customers, Clients, Family and friends due to the response of COVID-19. During this time  there will not be any exchanging of purchases. Although businesses are running, everything is not completely back to normal and we must take the proper precaution to remain healthy, safe and sanitary. We do not want to put anyone at risk due to cross exchanging.

DEUX DULCE would like to thank you for your understanding, patience and support during these times and wish you all well.